Flower Delivery Stamford Hill Online Terms & Conditions

Introduction

Thank you for choosing our online flower delivery service for Stamford Hill and the surrounding areas. These Terms & Conditions ('Terms') set out the agreements between you, the customer, and us, regarding the purchase and delivery of flowers and related products via our website. By placing an order with us, you confirm that you have read, understood, and agree to be bound by these Terms. Please review them carefully before proceeding with your purchase.

Scope and Area of Application

These Terms & Conditions apply to all purchases made by customers seeking flower delivery services in Stamford Hill as well as the surrounding areas. The policy is designed to create a transparent, fair and efficient service for everyone in these locations.

Order Process

Your order for online flower delivery in Stamford Hill starts once you select your preferred flower arrangements or products, add them to your cart, and proceed to the checkout. You must provide accurate personal information including the recipient’s full address and contact details. Orders are only considered confirmed once you have completed the entire checkout process and received an official confirmation from us via our website.

We reserve the right to refuse an order for reasons such as suspected fraudulent activity, inability to process payment, or stock availability issues. If an item you ordered is not available, we will notify you promptly and offer suitable alternatives or a full refund for the unavailable item.

Product Descriptions and Substitutions

We strive to ensure that all flower descriptions, images, and prices shown on our website are accurate at all times. Occasionally, seasonal variations or supply constraints may require us to substitute certain flowers or foliage within your selected arrangement. Should this occur, any substituted items will be of equal or greater value and will maintain the overall style and colour scheme of the arrangement. We will always make reasonable efforts to communicate such substitutions to you prior to delivery.

Prices and Payment

All prices displayed for flower delivery in Stamford Hill and the surrounding areas are clearly marked in pounds sterling (GBP) and are inclusive of any applicable VAT. Delivery charges may apply and will be shown during the checkout process before you confirm your order.

We accept various forms of payment including major credit and debit cards, and select online payment platforms as indicated during checkout. Your payment details are processed securely in compliance with prevailing data protection and payment processing regulations. Orders will not be dispatched until full payment has been successfully received and processed.

Order Amendments and Cancellations

If you wish to amend or cancel your order, you must contact us as soon as possible. Amendments or cancellations can usually be accommodated if requested at least 24 hours prior to the scheduled delivery date, especially for personalised or made-to-order flower arrangements. We cannot guarantee amendments or cancellations requested after this period or after the order has been dispatched or prepared for delivery.

Refunds for cancelled orders will be processed using the original payment method. Specific details regarding eligibility for refunds may vary depending on the status of order preparation and delivery. Our customer team will guide you through the refund process if applicable.

Delivery Terms

We offer delivery services to Stamford Hill and select nearby areas as clearly indicated during the ordering process. Delivery will be made to the address provided by you. Payments must be cleared before dispatch. While we make every effort to deliver your order on the agreed date, during busy periods or in exceptional circumstances (such as bad weather or unforeseen delays), delivery times may vary. In such cases, we will attempt to contact you to keep you informed of the progress of your delivery.

For successful delivery, please ensure that someone is available to receive the flowers at the specified delivery address. If no one is available, we may leave the flowers in a safe place, with a neighbour, or re-attempt delivery at our discretion. In these circumstances, we will leave a note to inform the recipient. Additional delivery attempts may incur extra charges.

Customer Obligations

By placing an order, you confirm that:

• You are at least 18 years old.
• You have provided complete, accurate and up-to-date information.
• You are authorised to use the chosen payment method.

You are responsible for ensuring the recipient’s availability at the delivery address at the specified time and for providing any special delivery instructions clearly at checkout.

Returns, Refunds and Complaints

We take pride in presenting fresh flowers and top-quality arrangements for delivery across Stamford Hill. If you are not satisfied with your flower delivery or if your order arrives in unsatisfactory condition, please notify us within 24 hours of receipt. We may request photographs and details to assess your claim. Our decision will be based on the information you provide and our own quality control records.

If your claim is accepted, we may offer a replacement bouquet, a partial refund, or a full refund based on the issue presented. Our commitment is to resolve your complaint quickly and fairly.

Exclusions and Limitations of Liability

Whilst we strive to deliver flowers punctually and in perfect condition, we cannot accept liability for:

• Incorrect delivery addresses or insufficient delivery instructions provided by you.
• Events beyond our reasonable control, including but not limited to, adverse weather, mechanical breakdowns, traffic delays or events of force majeure.
• Minor or unavoidable changes to flower colours, variety or arrangements arising from supply or seasonal variations.

Except in cases of death or personal injury caused by our negligence, our liability for any claim arising in connection with your use of our service shall be limited to the price you paid for the flower delivery in question.

Intellectual Property

The content of our website, including all text, images, product names, and graphics, is protected by copyright and other intellectual property rights. No part of the website or our content may be copied, reproduced, distributed, or used for commercial purposes without our explicit prior written consent.

Privacy and Data Protection

Protecting your privacy is important to us. Personal data collected during the order process, such as name, address, contact details, and payment information, is processed and stored securely in compliance with General Data Protection Regulation (GDPR) and other relevant UK data protection laws. We never sell or share your personal data with third parties except as necessary to fulfil your order or when required by law. For more details, please refer to our Privacy Policy available on our website.

Amendment to These Terms

We reserve the right to update or modify these Terms & Conditions from time to time. Changes will be posted on our website and will take effect from the date they are published. It is your responsibility to review the Terms periodically before placing new orders. Continued use of our website and services constitutes acceptance of any updated Terms.

Severability

If any provision of these Terms & Conditions is found to be invalid, illegal, or unenforceable by a court or regulatory authority, that provision shall be deemed deleted, but the remaining provisions will continue in full force and effect.

Assignment and Third Party Rights

You may not transfer or assign any of your rights or obligations under these Terms & Conditions to any other person without our prior written agreement. Nothing in these Terms is intended to confer any right or benefit on any third party pursuant to the Contracts (Rights of Third Parties) Act 1999.

Governing Law and Jurisdiction

These Terms & Conditions, and any dispute or claim arising from them or the use of our flower delivery services for Stamford Hill and the surrounding areas, are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact and Customer Service

If you have any questions or require further information regarding flower delivery in Stamford Hill and the surrounding areas, or if you wish to make a complaint or assert your rights under these Terms & Conditions, please reach out using our official communication channels as listed on our website. We are dedicated to resolving any issues promptly and professionally.

Acceptance of Terms

By placing your order for online flower delivery in Stamford Hill and the surrounding areas, you agree to be legally bound by these Terms & Conditions. Thank you for choosing us for your floral needs.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Stamford Hill, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Stamford Hill.

For assistance with orders, returns or account queries, please fill out the Contact Us form.