Returns, Refunds & Complaints Policy - Stamford Hill Flowers
Our Freshness Guarantee for Stamford Hill Flower Delivery
At Flower Delivery Stamford Hill, we take immense pride in providing stunning fresh flowers to Stamford Hill households and businesses. Your satisfaction is our top priority, which is why we offer a strong Fresh Flowers Guarantee. Our team sources flowers daily and hand-arranges every order to ensure you always receive vibrant, beautiful blooms that last.
Damaged-on-Arrival Policy
We understand how disappointing it can be if your flowers arrive damaged. If you receive an order with visible damage to the flowers or arrangement, please let us know as soon as possible after delivery. We recommend keeping the flowers untouched and taking clear photos of any damage for our records. This helps us resolve your issue quickly and improve our service in the future.
Freshness Window
Our flowers are guaranteed fresh upon arrival. We advise you to check your flowers promptly on receipt. Under normal care and conditions, our arrangements typically remain fresh for 5-7 days, depending on the variety. If you believe your flowers do not meet this standard of freshness when you receive them, please contact us within 24 hours of delivery. We value your feedback and aim to uphold our high standards for every customer.
Refund and Replacement Options
Your happiness with our flowers is very important to us. If your order arrives damaged, or if you believe the flowers are not as fresh as promised, we offer the following resolutions:
- Replacement: We will arrange for a prompt replacement of your flowers, delivered on a date convenient for you at no additional cost.
- Refund: If a replacement is not possible or not your preference, we can issue a full or partial refund as appropriate.
Please reach out to us with your order details and any relevant photographs as soon as possible after delivery. This allows us to process your request quickly and make things right.
Complaints Process
If you have a concern or complaint regarding your flower order, our local Stamford Hill team is here to help. We recommend contacting us within 24 hours of delivery to ensure your issue is thoroughly reviewed and resolved. Include your order number and clear details or images relating to your complaint so we can assist you effectively.
Our step-by-step complaints process is as follows:
- Submit your concern alongside any supporting photos or details of the issue.
- Our team will investigate and acknowledge your complaint within one working day.
- We will propose a suitable resolution, which may include a replacement, refund, or another option based on the circumstance.
Your feedback is invaluable in helping us improve our service for every Stamford Hill customer.
Trusted Stamford Hill Florist
Flower Delivery Stamford Hill is proud to be a trusted local florist, serving both households and businesses in the Stamford Hill area with consistently fresh, high-quality flowers. We value the trust you place in us, and we are committed to upholding the highest standards for every arrangement we deliver.
Thank you for choosing us for your flower delivery needs in Stamford Hill. If you ever feel dissatisfied with your order, we are here to resolve any issues swiftly so you can continue enjoying beautiful flowers with complete peace of mind.
